Shipping policy
Where we ship
drip currently ships to addresses within the United States and Canada only, including Alaska, Hawaii and US territories. We do not ship to PO Boxes or APO/FPO addresses at this time.
If you are outside the US and would like to order, email us at and we will let you know when we open your country.
Where your order ships from
Orders are dispatched from our fulfilment partner in Ontario, Canada.
Processing time
Orders are picked and packed within 1–2 business days of being placed (Monday to Friday, excluding public holidays). Orders placed after 2pm ET, or on a weekend or holiday, begin processing the next business day.
During launches, restocks and promotions, processing may take up to 3 business days. If your order will be delayed beyond that, we will email you.
Shipping cost
- Free standard shipping on orders over $50 USD.
- Orders under $50 are charged a flat rate, calculated at checkout.
All prices and shipping charges are shown in US dollars (USD).
Customs, duties and import charges
Because your order ships from Canada, it is imported into the United States and may be subject to US customs duties, tariffs, import taxes and carrier customs-clearance or brokerage fees.
Please read this before ordering:
- Any such charges are not included in the product price or the shipping charge you pay at checkout.
- Where a carrier collects these charges on delivery, they are payable by you, the recipient.
- We cannot predict the amount. It is set by US Customs and Border Protection and by the carrier, not by us.
- Refusing a delivery to avoid these charges is treated as a returned order. See "Refused and undeliverable parcels" below.
We are working to move fulfilment into the United States, which will remove this step. We will update this policy when that happens.
Tracking
You will receive a shipping confirmation email with a tracking number as soon as your parcel is collected by the carrier. Tracking can take up to 48 hours to show its first scan — this is normal and does not mean anything is wrong.
If your tracking has not updated for 7 business days, email with your order number and we will open an enquiry with the carrier.
Wrong address
Please check your shipping address carefully before you pay. We are not able to change an address once an order has been dispatched.
If you spot a mistake, email immediately with your order number. If the order has not yet been dispatched we will correct it. If it has, we will have to wait for it to come back to us before we can re-send, and re-shipping will be charged at the standard rate.
Refused and undeliverable parcels
If a parcel is refused on delivery, is unclaimed, or is returned to us because of an incorrect or incomplete address, we will refund the cost of the products once the parcel reaches us. The original shipping cost and any customs charges already incurred are non-refundable.
Lost parcels
A parcel is treated as lost if it has not arrived 20 business days after dispatch with no delivery scan. Email us and we will replace it or refund it, your choice.
Damaged in transit
If your order arrives damaged, email within 7 days of delivery with your order number and photographs of the damage and the outer packaging. We will replace the damaged items at no cost to you.
Delays outside our control
We are not liable for delays caused by carriers, customs inspections, severe weather, strikes or other events outside our reasonable control. We will always help you chase a delayed parcel.
Contact
Questions about a delivery? Email with your order number. We answer within 1–2 business days.